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Term and Conditions

Welcome to Herbal Infusion. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using any part of our services, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Herbal Infusion

Herbal Infusion is an online store offering premium herbal skincare, wellness, and personal care products made from carefully selected botanical ingredients.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We strive to display our products, descriptions, ingredients, images, and pricing as accurately as possible.

However:

  • Product images are for illustration purposes only.
  • Colors may vary depending on your device.
  • Packaging may change without prior notice.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify products at any time.

4. Herbal & Wellness Disclaimer

Our products are made using natural and botanical ingredients intended for general skincare and wellness.

However:

  • Results may vary from person to person.
  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • Always read product labels before use.
  • Perform a patch test before applying any skincare product.
  • If irritation occurs, discontinue use immediately and consult a healthcare professional.
  • If you are pregnant, nursing, or under medical treatment, consult your physician before using herbal products.

5. Orders

Once you place an order:

  • You will receive an order confirmation email.
  • Acceptance of your order occurs only after it has been processed and dispatched.
  • We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, product availability, or other valid reasons.

6. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

Prices may change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout where required.

7. Payment

We accept secure online payments through approved payment gateways.

By placing an order, you authorize us to charge the selected payment method for the total purchase amount.

Orders will not be processed until payment has been successfully received.

8. Shipping & Delivery

We aim to dispatch orders within the estimated processing time mentioned on our website.

Delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Customs clearance
  • Holidays
  • Incorrect shipping information
  • Circumstances beyond our control

Shipping estimates are not guaranteed delivery dates.

9. Returns & Refunds

Customer satisfaction is important to us.

Due to the nature of skincare and wellness products:

  • Opened or used products cannot be returned for hygiene and safety reasons.
  • Damaged or incorrect products should be reported within 48 hours of delivery.
  • Approved refunds will be processed using the original payment method.
  • Shipping charges are generally non-refundable unless required by applicable law.

Please refer to our separate Refund Policy for complete details.

10. Account Responsibility

If you create an account with Herbal Infusion, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorized access to your account.
  • All activities conducted under your account.

Notify us immediately if you suspect unauthorized access.

11. Intellectual Property

All content available on this website, including:

  • Logos
  • Product names
  • Images
  • Graphics
  • Videos
  • Text
  • Website design
  • Product descriptions is owned by Herbal Infusion or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or modify any content without written permission.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Copy website content without permission.
  • Interfere with website functionality.
  • Use automated tools to scrape website data.

Violation of these Terms may result in suspension or termination of access.

13. Third-Party Services

Our website may include services provided by third parties, including:

  • Payment gateways
  • Shipping providers
  • Analytics services
  • Social media platforms

We are not responsible for the policies, availability, or actions of these third-party providers.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

15. Limitation of Liability

To the fullest extent permitted by law, Herbal Infusion shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our products
  • Website interruptions
  • Delayed deliveries
  • Product misuse
  • Technical issues
  • Third-party services

Our maximum liability shall not exceed the amount paid for the purchased product.

16. Product Availability

We reserve the right to:

  • Limit product quantities.
  • Refuse bulk purchases.
  • Cancel orders affected by inventory shortages.
  • Correct pricing or product description errors.

If an order is cancelled after payment, the applicable amount will be refunded.

17. Force Majeure

We shall not be liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Pandemics
  • Labor disputes
  • Transportation delays
  • Internet outages

18. Changes to These Terms

We may revise these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised “Last Updated” date.

Your continued use of the website constitutes acceptance of the updated Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Herbal Infusion operates.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Herbal Infusion

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